{"id":1995,"date":"2025-04-16T09:59:21","date_gmt":"2025-04-16T09:59:21","guid":{"rendered":"https:\/\/www.julesmeniconi.com\/faq\/"},"modified":"2025-05-29T11:14:03","modified_gmt":"2025-05-29T11:14:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.julesmeniconi.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tQuestions &<\/span>\n\t\t\t\t\n\t\t\t\t\tAnswers<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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At Jules Meniconi, the beauty of our shoes is not only aesthetic but also the result of a deep commitment to sustainability.\u202f
Each pair of shoes is made with natural and innovative materials, carefully selected to reduce environmental impact without compromising on quality and elegance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Orders & Customization<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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1.How can I customize the shoes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can customize the shoes by choosing from a selection of materials and colors available for each model. The design remains fixed, but you can tailor each pair to your preferences using my online configurator.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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2. Can I modify the design of the shoes or only the materials and colors? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The shoes design was created to ensure elegance and originality, so it cannot be changed. However, you can customized each model by selecting from a range of materials and colors while maintaining the harmony of the original design.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. How do I choose the materials and colors? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Through my online configurator, you can easily choose from various materials and colors to create unique combination that matches your style. You\u2019ll be able to preview the result in real time!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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4. Can I preview my customization before purchasing? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! The configurator allows you to see a preview of your costumized shoes so you can be sure of your choice before finalizing your purchase. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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5. Are there any limits to customization? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The customization is limited to the selection of materials and colors for each model. If you can\u2019t find the color you\u2019re looking for, feel free to contact me at info@julesmeniconi.com<\/span><\/a> I\u2019ll be happy to research the possibility of making your wish come true, or offer you a consultation to find the best alternative. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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6. Is there a minimum of order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can order up to 3 pairs of shoes. If you have specific needs, you can contact me at customercare@julesmeniconi.com<\/span><\/a> and share your request. I\u2019ll glad to to assist you! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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7. Can I cancel or change an order after it\u2019s been confirmed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your order has been submitted, it will be reviewed and you\u2019ll receive an order confirmation within 48 hours. During this time, you can contact cutomercare@julesmeniconi.com<\/span><\/a> for any changes or concerns. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Production & Delivery Times<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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8. Are the shoes entirely handmade? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, each pair of shoes is carefully handcrafted by expert shoemakers, ensuring a high-quality product that is truly one of a kind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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9. How long does it take to make the shoes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Since each pair is handmade, production take approximately 4 weeks. Every shoes is crafted with passion and attention to detail. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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10. Where are the shoes made? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our shoes are produced in north of Italy using high-quality materials, in full respect of italian artisanal traditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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11. What are the shipping costs and methods? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Shipping is free via UPS (1\u20135 business days).
Deliveries are made Monday to Friday, from 9:00 AM to 6:00 PM.
You will receive an email with a tracking link as soon as your order is shipped, so you can follow its journey.
Delivery time is estimated from the moment your order is shipped, not from when it is placed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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12. Do you offer international shipping? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At the moment, I only ship within European Union. However, I plan to expanded worldwide, so stay tuned!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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13. Can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you will received a tracking code as soon as your order as been shipped, so you can follow your package all the way to delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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14. What happens if my order is delayed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If your order experiences a delay, I\u2019ll notify you promptly. I\u2019ll do everything I can to resolve the issue and ensure you receive your order as soon as possible. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sizing & Fit<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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15. How can I choose the right size? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There\u2019s a size guide available on the website to help you to choose the correct fit. If you still have doubts, I\u2019ll be happy to assist you with personalized advice. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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16. Do the shoes fit true to size? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, the shoes fit true to size. However, if you have any specific question about the fit, I\u2019d be happy to offer some tailored suggestion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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17. Do you offer half size? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At the moment I don\u2019t offer half size, but I encourage you to consult the size guide to find the best option for you. For any concerns, feel free to customercare@julesmeniconi.com<\/span><\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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18. If the size doesn\u2019t fit, can I exchange the shoes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Since the shoes are made to order, I\u2019m unable to accept size exchange, I recommend carefully reviewing the size guide before finalizing your purchase. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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19. Will the shoes adjust with wear? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Like all new shoes, they might feel a bit uncomfortable at first, but over the time they will adapt to the shape of your foot, softening and becoming more comfortable each wear.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns & Refunds<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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20. What should I do if the product arrives damage or defective? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each pair of shoes undergoes a quality check before shipping. However, if you receive a damaged or defective product, please contact us within 5 days of receiving your package. We\u2019ll proceed with a replacement or refund. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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21. Can I refund the shoes if I don\u2019t like them? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Since the shoes are made to order, returns are not accepted unless there are fit issues. Returns will be approved upon evaluation, please contact customercare@julesmeniconi.com<\/span><\/a>. Shoes must be returned in perfect condition, with no sign of wear, so we kindly ask you to try them on a soft, clean surface to avoid damaging the sole. A refund will be issued once the order has been received and inspected. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Payments & Security<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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22. What payment method do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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I accept credit or debit cards. Payment are processed through Stripe and Apple Pay to ensure secure transactions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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23. Is the payment secure? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, my website uses uncrypted and secure payment system to protect your banking and personal information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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24. Can I pay in installments? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, installments payment are not available at this time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Other<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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25. Are your shoes available in physical stores? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, Jules Meniconi is an online brand. By purchasing directly from my website, you will receive handcrafted, personalized shoes made just for you. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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26. Can I see the shoes in person before buying? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Since I sell exclusively online, there\u2019s no a physical showroom. However, you can view every detail of the product through the interactive configurator on the website. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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27. How I can I contact you for more information? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t<\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can reach me via the contact form on the web site or sending an email to info@julesmeniconi.com<\/span> I\u2019ll get to you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Questions & Answers At Jules Meniconi, the beauty of our shoes is not only aesthetic but also the result of a deep commitment to sustainability.\u202f Each pair of shoes is made with natural and innovative materials, carefully selected to reduce environmental impact without compromising on quality and elegance. Orders & Customization 1.How can I customize […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1995","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/pages\/1995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/comments?post=1995"}],"version-history":[{"count":4,"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/pages\/1995\/revisions"}],"predecessor-version":[{"id":2246,"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/pages\/1995\/revisions\/2246"}],"wp:attachment":[{"href":"https:\/\/www.julesmeniconi.com\/en\/wp-json\/wp\/v2\/media?parent=1995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}